Delivery Costs
- We offer free UK delivery for all orders
- Sending a gift? Gift wrap options are available at check out
How long will it take to get my order?
Everything at William and the Wolf is made to order by hand and can take a little longer to get to you because of this. Our aim is to send out every order within 7 days of receiving it, but we do ask that at busy times you allow us a couple more days.
What shipping carriers do you use?
All domestic William and the Wolf orders are sent through Royal Mail First Class.
Wholesale orders may be sent through Royal Mail or through another shipping carrier dependant on the size of the order. We will always tell you who we’re using.
Is my order tracked?
To try and keep down the costs that are passed on to you, we send all our orders First Class, which is not tracked. We always obtain proof of postage though when sending out orders. Should you wish for you order to be tracked, please contact us ahead of placing your order.
Which countries do you ship to?
At the moment we only ship to the UK, we’d love to ship further afield but at the moment we aren’t equipped for it.
My order isn’t what I was expecting, how can I return it?
We’re confident you will love your William and the Wolf order, however if you are not completley happy with it, you are able to return or exchange it within 14 days of your order being posted and it is in perfect original saleable condition with the original packaging. We are also unable to refund the original postal cost, or the postal cost of sending an item back to us.
Please visit our Contact Us page or send us an email at [email protected] to receive returns information.
Please note, we are unable to offer refunds or exchanges for any personalised items.
Do you offer exchanges?
Yes! We know children can grow a lot faster then you’d expect and clothing doesn’t always fit. You are able exchange it within 14 days of your order being posted and it is in perfect original saleable condition with the original packaging.
Please send us an email at [email protected] to receive returns information
My item is damaged or defective, what do I do?
We only replace items if they are defective or damaged within 3 months of sending out the order. We will require evidence of the defect or damage on the item and may request further information.
We will advise you if the item or size you originally ordered is no longer available, and we will issue a refund once we have received the damaged items back. You will be credited for your returned item(s) via your original method of payment once they arrive back to us.
